Order Confirmation Emails: Some customers are reporting that they are not receiving order confirmation emails. I’m not sure why, but sometimes the order confirmation email gets sent to your spam/junk mail folder. Please check that folder before contacting me about your order confirmation email. Mahalo!

Frequently Asked Questions

Please read FAQ‘s before sending a message.

Depending on the shape, size, and material. Carving can take anywhere from 6-10+ hours.
If the listing has a symbol of my hand in gold next to the description, the piece is custom made to order. I carve in sequential order and often have orders I'm working on before your purchase. It may take around 1-3+ weeks carve and ship out. Please let me know if there is a rush to the order, like a birthdate, wedding or other event. There may be an additional charge for expedited orders.
The pieces I make do not break on their own. An immense amount of pressure is needed to snap a fish hook. I can tell by the stress marks if a fish hook was snapped because a dog chewed it, or got snagged on it. Or sometimes, people hook them on doors, shirts, etc.. and their body weight + momentum = SNAP ! Because I carve from one single piece of raw material or in some cases fuse two or more materials together. I can not repair the damaged piece but will have to carve a new one. It's best to practice mindfullness and be aware of your surroundings.
You will receive an update in your www.hawaiianfishhooknecklace.com account and receive an email notification with your tracking number and the shippers website.
There's a few different ways I get materials. I like to source local for most materials and sometimes go on foraging hunts to discover unique finds. From time to time materials are given to me as a donation to the arts or purchased from certified dealers around the world.
All orders over $100 receive complimentary USPS shipping to the USA. Includes a tracking number. Additional charges may apply for international, expedited shipping, and additional insurance.
Packages are not insured. If you would like to purchase additional insurance please email me for pricing.
www.hawaiianfishhooknecklace.com accepts all major visa and debit cards including but not limited to Visa, Mastercard, American Express, & Discover. We also accept Apple pay, Google Pay, Cash app, Venmo, Paypal, Bitcoin and other crypto currencies. Secured payments are processed through Stripe the worlds leading merchant processor or Paypal.
For orders made in the USA packages generally arrive within 3-5 business days after the piece is complete. International delivery times may vary and can take anywhere from 7-14 days. Expedited shipping can take 1-2 days and additional charges may apply.
Because all pieces are one of a kind or carved to order, I do not accept refunds or returns. I believe in the transference of energy and once you touch the piece the Mana will transfer and the hook will be yours. It would be unfair to re-sell that piece to another customer when so much energy was put into making the piece. I simply could not do it. All sales are final.
Yes, all information is secure and credit card data is covered under the Paypal purchase protection policy and the Stripe Security Policy. We use an SSL website security encryption to provide you with internet security while shopping on our website. The SSL lock icon is located at the top left of the URL bar next to hawaiianfishhooknecklace.com.
If you purchase as a guest, you will receive an automatic email confirmation with your order info. If you create an account and purchase as a member, you will receive an automatic email and your account will be updated with your order info.
Yes, you will receive an invoice via email.

Open Monday to Friday, 10 a.m. – 5:00 p.m. HST

By Appointment Only.